At this time, we are only assisting with Warranty Claims submitted through the Contact form on the Support tab. If you do not have a Warranty Claim, all available parts and products are listed on our website for purchase.
Visit Masterbuilt FAQs for your product type first. If you don't find a solution, visit our contact page and complete the support form, selecting the option "Troubleshooting Assistance". https://www.masterbuilt.com/pages/contact-us
No, these are meant to peel away without damaging the unit.
Yes, it is very important to preseason your grill before cooking. Pre-seasoning helps to burn off any chemicals and oils left over from the manufacturing process. 1. Fill the hopper with charcoal approximately ¼-1/2 full. 2. Start your grill following the START-UP instructions and set the temperature to 250°F(121°C) for 60 minutes. 3. Next, set the temperature to 400°F (204°C) for 30 minutes. 4. After 30 minutes, shut down the grill following the SHUTDOWN instructions. 5. Allow grill to cool COMPLETELY. 6. After the grill has cooled, using a napkin or cloth, rub a light coat of cooking oil on smoke and sear grates, warming/smoking racks, charcoal grate and the inside of the frill lid and body. 7. Then, repeat steps 3-6 at a temperature of 350°F. *Frequent seasoning help to prevent rusting. If rusting occurs, clean with a steel brush, apply vegetable shortening and heat as indicated above.
No, the foil will burn.
No, slides should not be left in the unit while cooking, could damage the slide and the unit. Make sure to pull slides completely from the unit and store on the side shelf hook while cooking.
After your charcoal is lit, a lot of smoke is normal when building a fire. As heat builds, the smoke will change to a thin blue smoke, this means you are ready to cook.
No, fire will bridge upward if the lid is left open.
For On-Demand smoke, add 1-2 chunks (no larger than your fist) directly to the Ash bin, this will last approximately 2-3 hours. For Controlled smoke, add four (4) pounds of charcoal and this one (1) wood chunk, creating layers of charcoal and wood chunks.
No, this is not recommended.
No, we do not recommend smoking with any wood chunks larger than the size of a fist. Chunks larger than fist size will create too much heat on the door and damage to the unit.
Yes. If the temperature is set to anything under 500°F and the lid is opened, the fan will run continuously to try and maintain the set temperature. If the temperature is set to anything above 500°F and the lid is opened, the grill will default the temperature to 500°F for safety, once the lid is closed, the grill will return to the set temperature.
Close the all lids. Press and hold the Power button until the grill powers off. The two slides will be used to smoother the fire. Put the small slide through the bottom slot and the larger slide through the upper slot. If the slide will not go in fully, it may have slid behind the shroud and was not properly inserted in the sleeve. Pull the slide out, make sure it is parallel to the slot and try again. The “M” should be facing upright. *Failure to insert slides will cause remaining charcoal to burn and could cause damage. to grill. *Do not store or cover until the grill has completely cooled.
Grill should be covered in a dry area, away from direct sunlight.
No, we do recommend updating the controller before using the grill to ensure it is running on the latest update.
No, the controller can only be updated through a Wi-Fi connection.
When the grill lid is opened, the ability to control the grill is disabled for mobile devices and placed in a “monitor only” mode until the lid has been closed and the “connect” button is pushed to reenable full functionality for a mobile device. Every time the lid is opened, the user will need to push the connect button in order to gain mobile device control as a safety precaution.
For lump charcoal if the lumps are too big, large voids are created in the hopper. Large lump charcoal reduces the overall amount of charcoal in the hopper to burn. For example: Large lump charcoal with voids may only be 7 lbs of charcoal whereas, medium lump with minimal voids may hold 10lbs. 10 lbs will burn longer than 7 lbs. In addition, charcoal varies by brand and not all charcoal is made the same, material sources, density and characteristics are different. The length of the burn time also depends on the outside temperature
All Gravity Series model grills come with a one year warranty for date of purchase with proof of purchase.
You may use dry or pre-soaked wood chips in your smoker. Dry chips will burn faster and produce more intense smoke. Chips pre-soaked in water (for approximately 30 minutes) will burn slower and produce a less intense smoke.
Do not use the smoker in covered areas, including garages or covered porches, or on combustible surfaces. Do not use your smoker within 10 feet of any structure or building. The smoker is for outdoor use only.
Our electric, propane smokers and cold smoker attachment are designed to operate with the use of wood chips only. Pellets are to be used in our pellet smokers only.
View our Video "Masterbuilt Electric Smokehouse: Cleaning and Storage" https://youtu.be/7qTLVHZgk4E When cleaning your smoker, mix 50/50 hot water and apple cider vinegar in a spray bottle and shake well. Apply mixture and clean with a soft sponge. It is vey important not to use harsh chemicals to clean your smoker.
No. Masterbuilt smokers are not designed to be used with natural gas. Our gas smokers are designed for propane use only.
If you use an extension cord, it must be approved for outdoor use and marked with the letters “W-A” and a tag stating “Suitable for use with outdoor appliances.” The cord should exceed 16AWG diameter and be no longer than 25 feet.
How to Pre-Season https://youtu.be/sbbUAAh7Jyc Curing your smoker will rid the unit of oil produced in the manufacturing process. First, make sure the water pan is in place without water in it. Set smoker temperature to 275°F and allow the unit to run for three hours. During the last 45 minutes, add ½ cup of wood chips in the wood chip loader to complete the pre-seasoning process. Power off the smoker and allow it to cool completely. (Note: Never add more than ½ cup of wood chips at a time. Additional chips should not be added until any previously added wood chips have stopped generating smoke.)
1. Perform soapy water test: https://youtu.be/SFZsmEPWW_A 2. Using a napkin or cloth, rub a light coat of cooking oil on smoker racks and inside smoker door. Make sure water pan is in place WITHOUT water. 3. Fill wood chip tray with up to 1 cup of wood chips and light your smoker. Close door. 4. Let the smoker burn for about 1 hour. Make sure temperature reaches 350°F (177°C). 5. Allow unit to cool completely. 6. Reapply light coat of cooking oil on smoker racks and inside of smoker door. 7. Re-light smoker and burn for 20 minutes. * Cure your smoker periodically to prevent excessive rust.
Watch our short video "How to set your time and temp"
– We recommend peanut oil for its high smoke point and mild flavor – Canola oil and vegetable oil can also be used – Do not use olive oil, grapeseed oil, or any oil with a low flashpoint
How to Steam and Boil with John McLemore https://youtu.be/CEu3GQb0oak Add water to Max fill line. Water will boil at 212°F (100°C) but to steam set temperature to 375°F (191°C) to ensure unit will not cycle and water will continue to boil and create steam. Never allow water to completely evaporate as this can cause the element to overheat and damage the unit.
Watch https://youtu.be/4AwjcA3v8T0 1. The turkey must be completely thawed and dry: rinse the turkey inside and out with warm water or immerse in warm water for no more than 20 minutes while oil is heating 2. Use paper towels to thoroughly dry the inside and outside of the turkey 3. Inject with marinade and/or add dry rub
Watch https://youtu.be/B13kZq7Zkac Fry your turkey for 3 1/2 to 4 minutes per lb. The internal temp should be 165 degrees in the breast and 180 degrees in the thigh.
Watch https://youtu.be/B13kZq7Zkac For XL Fryers Watch https://youtu.be/sb6PJba0fjk When liquid reaches the set temperature: – Cooking Oil – 375°F (Max Temp) – Water – 212°F (Max Temp) – boiling water will not get hotter than 212°F – Boil/Steam – Set temp to 210°F (water is ready when boiling)
Yes, it operates on a button cell battery
– We do not recommend using an extension cord – If you must use an extension cord, it must be a heavy-duty cord with a ground. -Use of an extension cord increase risk of entanglement and tripping. -May cause loss of energy and appliance may not heat properly. -Do not operate with damaged cord, plug or after appliance malfunctions or has been damaged in any manner.
Make sure no other appliances are plugged into the same outlet or circuit.
Visit Masterbuilt FAQ'S for your product type first, if you don't find a solution, visit our contact page and complete the support form, selecting the option "Troubleshooting Assistance". https://www.masterbuilt.com/pages/contact-us
Watch "A Quick Tip with John McLemore: Troubleshooting your Electric Fryer" https://youtu.be/AL7YRRq51fw Resetting the Fryer - https://www.youtube.com/watch?v=IXnhTgn3ghg&feature=youtu.be 1. Allow the unit to cool: 2 hours after using water, 5 hours after using oil 2. Remove the controller from the main body 3. Locate and press the “Reset” button on the rear of the controller with a toothpick