Frequently Asked Questions
All
General
Smokers
Grills
Fryers
General

How do I register my product for warranty?

Product registrations are accepted through our registration page or through USPS mail. Please visit our Registration Page https://www.masterbuilt.com/pages/product-registration

Where can I get recipes?
What should I do if I have a problem with my product.

Visit Masterbuilt FAQs for your product type first. If you don't find a solution, visit our contact page and complete the support form, selecting the option "Troubleshooting Assistance". https://www.masterbuilt.com/pages/contact-us

I need to order a replacement part; product is still under warranty.

Please visit our contact page and complete the support form, selecting the option "Warranty Parts". https://www.masterbuilt.com/pages/contact-us

I need to order a replacement part; product is no longer under warranty.

Visit our Parts Page https://www.masterbuilt.com/collections/parts first. If you do not find the part you are looking for, please visit our contact page and complete the support form, selecting the option "Purchase Parts". https://www.masterbuilt.com/pages/contact-us

Smokers

Smoking Times and Temperatures
Trouble connecting your product through the Masterbuilt app

Visit our Masterbuilt App Requirements first to check compatibility https://www.masterbuilt.com/pages/app-device-requirements
Watch "How to Pair Your Masterbuilt App" - YouTube https://www.youtube.com/watch?v=m2OgJbkzzqE

Should my wood chips be used wet or dry?

You may use dry or pre-soaked wood chips in your smoker. Dry chips will burn faster and produce more intense smoke. Chips pre-soaked in water (for approximately 30 minutes) will burn slower and produce a less intense smoke.

Or, visit our YouTube channel and view "A Quick Tip with John McLemore: Soaking Wood Chips"
https://youtu.be/t4n8mMJLFI8

Is it ok to use my smoker on my deck/porch/in my garage?

Do not use the smoker in covered areas, including garages or covered porches, or on combustible surfaces. Do not use your smoker within 10 feet of any structure or building. The smoker is for outdoor use only.

Can I use wood chunks or pellets in my smoker?

Our electric, propane smokers and cold smoker attachment are designed to operate with the use of wood chips only. Pellets are to be used in our pellet smokers only.

What is the best way to clean my smoker?

View our Video "Masterbuilt Electric Smokehouse: Cleaning and Storage"
https://youtu.be/7qTLVHZgk4E
When cleaning your smoker, mix 50/50 hot water and apple cider vinegar in a spray bottle and shake well. Apply mixture and clean with a soft sponge. It is vey important not to use harsh chemicals to clean your smoker.

Can I use natural gas instead of propane for my gas smoker?

No. Masterbuilt smokers are not designed to be used with natural gas. Our gas smokers are designed for propane use only.

Can I use an extension cord with my electric smoker?

If you use an extension cord, it must be approved for outdoor use and marked with the letters “W-A” and a tag stating “Suitable for use with outdoor appliances.” The cord should exceed 16AWG diameter and be no longer than 25 feet.

How do I pre-season my electric smoker before using it for the first time?

How to Pre-Season  https://youtu.be/sbbUAAh7Jyc
Curing your smoker will rid the unit of oil produced in the manufacturing process. First, make sure the water pan is in place without water in it. Set smoker temperature to 275°F and allow the unit to run for three hours. During the last 45 minutes, add ½ cup of wood chips in the wood chip loader to complete the pre-seasoning process. Power off the smoker and allow it to cool completely. (Note: Never add more than ½ cup of wood chips at a time. Additional chips should not be added until any previously added wood chips have stopped generating smoke.)

Setting Time/Temp for my Electric Smoker through the Masterbuilt App.
How do I pre-season my propane smoker before using it for the first time?

Curing your smoker will rid the unit of oils produced in the manufacturing process. Pre-season your smoker prior to first use. 

https://www.youtube.com/watch?v=cQbHCI19FvU


1. Perform soapy water test: https://youtu.be/SFZsmEPWW_A
2. Using a napkin or cloth, rub a light coat of cooking oil on smoker racks and inside smoker door. Make sure water pan is in place WITHOUT water.
3. Fill wood chip tray with up to 1 cup of wood chips and light your smoker. Close door.
4. Let the smoker burn for about 1 hour. Make sure temperature reaches 350°F (177°C).
5. Allow unit to cool completely.
6. Reapply light coat of cooking oil on smoker racks and inside of smoker door.
7. Re-light smoker and burn for 20 minutes.
* Cure your smoker periodically to prevent excessive rust.

Setting Time/Temp for my Electric Smoker on the Controller.

Watch our short video "How to set your time and temp"

https://www.youtube.com/watch?v=E3BW4Z7nfWk

Grills

Trouble connecting your product through the Masterbuilt app

Visit our Masterbuilt App Requirements first to check compatibility https://www.masterbuilt.com/pages/app-device-requirements
Watch "How to Pair Your Masterbuilt App" - YouTube https://www.youtube.com/watch?v=m2OgJbkzzqE

Fryers

What type of oil is recommended?

– We recommend peanut oil for its high smoke point and mild flavor
– Canola oil and vegetable oil can also be used
– Do not use olive oil, grapeseed oil, or any oil with a low flashpoint

How do I steam food using the Butterball Electric Fryer?

How to Steam and Boil with John McLemore
https://youtu.be/CEu3GQb0oak
Add water to Max fill line. Water will boil at 212°F (100°C) but to steam set temperature to 375°F (191°C) to ensure unit will not cycle and water will continue to boil and create steam. Never allow water to completely evaporate as this can cause the element to overheat and damage the unit.

How do you prepare the turkey for frying?

Watch https://youtu.be/4AwjcA3v8T0
1. The turkey must be completely thawed and dry: rinse the turkey inside and out with warm water or immerse in warm water for no more than 20 minutes while oil is heating
2. Use paper towels to thoroughly dry the inside and outside of the turkey
3. Inject with marinade and/or add dry rub

How long should I fry a turkey?

Watch https://youtu.be/B13kZq7Zkac
Fry your turkey for 3 1/2 to 4 minutes per lb. The internal temp should be 165 degrees in the breast and 180 degrees in the thigh.

When will the green “READY” light illuminate?

Watch https://youtu.be/B13kZq7Zkac
For XL Fryers Watch https://youtu.be/sb6PJba0fjk
When liquid reaches the set temperature:
– Cooking Oil – 375°F (Max Temp)
– Water – 212°F (Max Temp) – boiling water will not get hotter than 212°F
– Boil/Steam – Set temp to 210°F (water is ready when boiling)

Can I replace the battery on my timer?

Yes, it operates on a button cell battery

Can I use an extension cord?

– We do not recommend using an extension cord
– If you must use an extension cord, it must be a heavy-duty cord with a ground.
-Use of an extension cord increase risk of entanglement and tripping.
-May cause loss of energy and appliance may not heat properly.
-Do not operate with damaged cord, plug or after appliance malfunctions or has been damaged in any manner.

How do I prevent my fryer from tripping the fuse?

Make sure no other appliances are plugged into the same outlet or circuit.

How do I clean my fryer?

Watch "How to clean"
https://youtu.be/Mcjl6jdvjHQ
For XL Fryers, Watch "How to clean"
https://youtu.be/wDo9-EaVDqY
– Pot and lid: dishwasher safe
– Body: use mild soap and water
– Do NOT allow water or cleaning agents to contact the electrical components

" How many times can I reuse my oil?"

Watch "A Quick Tip with John McLemore: Resuing Oil in the Electric Fryer"
https://youtu.be/qYk_BjVeNn4
Peanut oil can be used 6-8 times if properly maintained and filtered after each use.

How much oil does the fryer need?

Watch "How to Fry a Turkey"
https://youtu.be/sb6PJba0fjk
– Butterball® Electric Fryer – 2 gallons
– Butterball® XL Electric Fryer – 2.75-3 gallons
– Do not exceed the maximum fill line

How long does oil take to get to desired temp?

Oil takes approximately 30-45 minutes to heat up in the regular size fryer and 40-45 minutes for the XL fryer.

Can I use the fryer outside?

This appliance is for indoor use only. Do not use outside.

How do you season the turkey?

Watch "How to Fry a Turkey"
https://youtu.be/sb6PJba0fjk
Turkeys can be injected with marinade and/or a dry rub can be added to the skin.

What should I do if I have a problem with my product?

Visit Masterbuilt FAQ'S for your product type first, if you don't find a solution, visit our contact page and complete the support form, selecting the option "Troubleshooting Assistance". https://www.masterbuilt.com/pages/contact-us

I need to order a replacement part; product is still under warranty.

Please visit our contact page and complete the support form, selecting the option "Warranty Parts". https://www.masterbuilt.com/pages/contact-us

I need to order a replacement part; product is no longer under warranty.

Visit our Parts Page https://www.masterbuilt.com/collections/parts first, if you do not find the part you are looking for, please visit our contact page and complete the support form, selecting the option "Purchase Parts". https://www.masterbuilt.com/pages/contact-us

How do I reset my fryer?

Watch "A Quick Tip with John McLemore: Troubleshooting your Electric Fryer"
https://youtu.be/AL7YRRq51fw
Resetting the Fryer - https://www.youtube.com/watch?v=IXnhTgn3ghg&feature=youtu.be
1. Allow the unit to cool: 2 hours after using water, 5 hours after using oil
2. Remove the controller from the main body
3. Locate and press the “Reset” button on the rear of the controller with a toothpick