Contact Us

We look forward to assisting you. The best way to reach us is by completing the form below.

You can chat with us Monday to Friday, from 8am to 5pm ET (Eastern Time)

  • Normal US business hours are Monday to Friday, from 8am to 5pm ET (Eastern Time).
  • We aim to respond to your request within 48 business hours. However, during periods of high demand, it may take up to 5 business days to receive a response. We appreciate your patience during these times.
  • Submitting multiple requests could further delay response times.
  • If you are inquiring about your order status, please be aware that due to high demand, our shipping times are currently longer than usual.
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Customer Information

Product Information

The model number should be located on the back of your unit on the manufacturer's label.


Have you registered your product?
Reason for Inquiry

Additional Information

Attach an image of your receipt. Files must be less than 10MB in size. ( .jpg, .png, .gif, or .pdf ).

Attach an image of your product
Attach an image of the issue
Attach an additional image

How to Reduce Image File Size
  • For iPhone: iPhone photo app cropping and editing does not reduce file size. Instead, search the App Store for "photo compressor" or "image resize" apps. Use one of these apps to reduce your photo's file size before uploading.
  • For Android:
    • Take a screenshot of your photo. Screenshots are usually smaller in size than original photos.
    • Open the photo, tap the pencil or "Edit" icon, crop or resize, then save. You can also use the "Share" option to send the photo to yourself and select a smaller size if available.
  • Check file size: After editing, check the file size in your photo gallery or file manager. Make sure it is less than 10 MB before uploading.
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