Digital Charcoal App Overview
Table of Contents
- App Version
- MAC Address
- Firmware Version
Applied Products
Gravity Series® 560 Digital Charcoal Grill + Smoker
MB20041020
Gravity Series® 600 Digital Charcoal Griddle + Grill + Smoker
MB20041423
Gravity Series® 800 Digital Charcoal Griddle + Grill + Smoker
MB20042221
MB20010122
Gravity Series® 1050 Digital Charcoal Grill + Smoker
MB20041320
AutoIgnite™ Series 545 Digital Charcoal Grill + Smoker
MB20042724
710 WiFi Digital Electric Smoker
MB20072024
MB20072124
40-inch Digital Charcoal Smoker
MB20061321
How to Connect your Cooking Device to the App
Please note:
Before you can connect your cooking device to your App, you need to download the Masterbuilt App. Make sure you have the most current version of the App installed.
Make sure you are connected to WiFi, make sure your phone Bluetooth is turned ON.
Step 1: Add Device
Step 2: Begin Pairing Process
Make sure you are near your cooking device and it is turned ON.
Press and hold the connect button on your cooking device until you hear a long beep. Your cooking device should display "PAIR" on the controller.
Step 3: Let Phone Find Device
Your smartphone will search for your cooking device. Once the connection is made, your App will notify you.
Click "Next" to continue setup.
Step 4: Name Device
Step 5: Connect Phone to WiFi
Step 6: Pair Phone and Device
Step 7: Pairing Complete
WiFi Strength
Determine your App Version, MAC Address, and Firmware Version
Finding your firmware via the app
Step 1: Open Menu
Step 2: Open Profile
Step 3: Find Version Information
Scroll down, your App will list the App version, Mac address, and Firmware Version and Revision.
Firmware version and revision are displayed as one number like 3.0.001. The first digit, 3, is the version number and displays on the controller as "V003". The second digit, 0, is the revision number and displays on the controller as "R000".
Finding your firmware via the device controller
Step 1: Plug in device
Plug in your cooking device. You should hear a beep.
If your device is already plugged in unplug it and plug it back in.
Step 2: Check Displayed Model
Step 3: Check Displayed Version
Step 4: Check Displayed Revision
What is firmware?
How to Update your Controller Software (Firmware)
Please note:
You must have your cooking device connected to the App to see the update button. Please make sure you are running the most current version of the App.
Make sure you are connected to WiFi.
Step 1: Connect Device
Click "connect" in the App. This will check for an available update for your cooking device. Make sure your connection icon is solid and not flashing on your cooking device controller.
Step 2: Check for Updates
Step 3: Update
Step 4: Monitor Progress
How to Check the Current Firmware Version vs. Your Firmware Version
Step 1: Current Firmware Version
Go to the apps page and select the app you are using
Click the drop down "Current Firmware Version"
Step 2: Model Numbers
The website will tell you the most current Version (V002) and Revision (R006) is displayed as "V002R006", for example.
Make sure you are reading the correct model number for your cooking device.
Step 3: Confirm Device Firmware Version
Confirm your firmware on your cooking device.
Plug in your cooking device. You should hear a beep.
If your device is plugged in, unplug it and plug it back in.
Step 4: Check Displayed Model
Step 5: Check Displayed Version
Step 6: Check Displayed Revision
Step 7: Do You Need to Update?
What is firmware?
How to Force an Update to your Cooking Device
Please note:
This is a LAST RESORT. Do not execute these steps unless you have attempted all other troubleshooting tactics. Once this process has begun it cannot be undone. Make sure your cooking device is connected to WiFi.
Step 1: Plug in Device
Plug in your device. If it is already plugged in, unplug it, and plug it back in. Turn ON your device. Make sure your device is connected to WiFi. Make sure your connection icon is solid and not flashing on your cooking device controller.
Step 2: Press and Hold Buttons
Step 3: Scroll to Number 1
Step 4: Scroll to Number 0
Press the "Meat Probe" button. The "C" should be solid and the number "1" should be flashing.
Scroll the knob counter-clockwise to get the number "1" to read number "0" as pictured.
Step 5: Reset Controller
Press and hold “Set Temp” and “Meat Probe”. Wait 60 seconds.
Your controller should reset and enter into the updating process.
If your controller does not enter the updating process
Step 1: Power OFF Device
Step 2: Unplug Device
Step 3: Plug In Device
Step 4: Does Device Update?
Step 5: Contact Masterbuilt Customer Support
If it does not update, and there is a new update available, contact Masterbuilt Customer Support with the following information:
- MAC Address
- Phone Model (e.g. Samsung S10e, iPhone X)
- Phone OS Version (e.g. IOS14.3)
- App Version (e.g. 3.1.21.20210115.1)
- Firmware Version and Revision (e.g. V001R004)
App Troubleshooting
Do This First
Reset Your Controller
- Power OFF your cooking device
- Unplug your cooking device from the wall
- Wait 5 minutes, plug it back in
- Your controller is reset - check to see if the problem persists
Update Your App
Update Your Controller
Check Your Range
- Move your smartphone closer to your cooking device.
- Move your cooking device closer to your router (WiFi).
- Confirm your WiFi network is 2.4GHz and not 5GHz.
The App will not work on 5GHz networks.
Check the antenna on the cooking device
Does it keep spinning while tightening?
If yes, remove the cover of the control panel, check to see if the wire is damaged for the antenna.
If the antenna wire is damaged, you need to replace your controller. Contact Masterbuilt Customer Support.
Confirm the connection icon is solid on your cooking device
If the icon is flashing:
- Shut all your doors and lids
- Press the connection button on your controller
I can't update my cooking device on my App
—The cooking device firmware can only be updated over WiFi. You cannot update over Bluetooth.
—It is required that firmware updates be completed on 2.4GHz WiFi connections (NOT 5GHz).
—It is not recommended to update over Hot-Spot connections.
—Check to make sure there is an available update.
—The App may need a moment to register that there is an update available. Please wait 60 seconds after connecting.
—If the “UPDATE” button does not appear after 60 seconds, unplug your cooking device for 5 minutes, plug it back in, power ON, and reconnect on the App.
—If the problem persists see How to Force an Update to your Cooking Device above..
My WiFi network doesn't appear, or I can't connect to my WiFi
Check Your Range
- Move your smartphone closer to your cooking device.
- Move your cooking device closer to your router (WiFi).
- Confirm your WiFi network is 2.4GHz and not 5GHz. The App will not work on 5GHz networks.
- Check the WiFi icon on the App for your signal strength.
Verify Your WiFi Settings
- Confirm your WiFi SSID + Password are correct.
- Confirm WiFi SSID and Password is less than 15 characters combined (No spaces or special characters).
APPROVED:
- WiFi Name: Grill
- Password: Master1
NOT APPROVED:
- WiFiName: Grill House
- Password: Master$! 1973*
I want to set up WiFi, but the App prompts me to set up Bluetooth. Why?
—The App will use Bluetooth to initiate connectivity between the App and the cooking device.
—There is no way of setting up WiFi without connecting via Bluetooth first. You only need Bluetooth for the initial setup. Then it is not needed.
—WiFi will take priority once set up, if WiFi is not present the controller will automatically swap to using Bluetooth.
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Troubleshooting
Got a question? Need a helping hand? We've got you covered.
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Replacement Parts
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Warranty
View the warranty details of your Masterbuilt BBQ or smoker.
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Contact Us
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