Support and Customer Care Center
Our mission is to provide excellent customer service that will impress our customers with world class quality and timeliness of our service in a pleasant and professional manner. We will provide a genuine and consistent contribution each day and we will act with honor and goodwill. We will also search for opportunities to support our co-workers to create service delivery efficiencies. We value our customers and treat everyone we encounter as we wish to be treated, with integrity and respect.
Our office hours are:
Monday – Friday 8:00 -5:00 EST
Masterbuilt, Attn: Customer Service
1 Masterbuilt Court
Columbus, GA 31907
Product registration can be completed several ways
- Register Product Online via our website.
- Manually completing and mailing the registration form attached to your owner’s manual
- Contact our customer service team @ 1-800-489-1581
Call Masterbuilt® Customer Service at 1-800-489-1581 to obtain the RMA # for your return and instructions. Customers not adhering to stated RMA process will be assessed a 15% restocking fee based on the value of the item(s) returned. RMA's are at the discretion of Masterbuilt, products that have been cooked in do not qualify for RMA however, warranty parts may be made available.