This privacy statement discloses the privacy practices for Masterbuilt. We are committed to protecting your privacy and encourage you to periodically review this page to be informed of how we protect the information you disclose to us.
Information Collection and Use
We request information from the user on our order form when making a purchase. Here is where a user must provide their contact information, like name and shipping address, and financial information, like credit card number and expiration date. This information is used for billing purposes and to fill the customer's order. If we have difficulty processing an order, this contact information is used to communicate with the customer.
We request information from the user on our product registration form when making registering your product with Masterbuilt.. Here is where a user must provide their contact information, like name and shipping address, and product information. This information is used for registering your product for warranty and customer services. When you have a warranty issue, this information will be used in regards to your warranty.
Masterbuilt's database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. This includes IP (internet protocol) addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and #of clicks to analyze trends, administer the site, track user's movement in the aggregate. The statistics help us decide which products and services best serve our members and guests.
Masterbuilt uses aggregate information from demographic surveys, traffic patterns and IP addresses to customize our site. Aggregate information is occasionally shared with third parties for purposes such as planning or executing advertising or promotions.
Masterbuilt may give you access to third party partners to provide you with certain services that are detailed below. Masterbuilt will provide that third party with your transaction information and then that third party will collect additional information if needed to provide you with the requested service,such as outside shipping company to ship orders, and a credit card processing company to bill users for goods and services.
We reserve the right to transfer any and all information that we collect from users of the site to a third party in the event of any merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of the assets or stock (including without limitation in connection with any bankruptcy or similar proceedings) relating to Masterbuilt.
From time to time, our site requests information from users via surveys or sweepstakes. Participation in these surveys or sweepstakes is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name, shipping address and e-mail address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
If you have any questions about the security at our website, send us an e-mail at [email protected] for more info.
In order for Masterbuilt to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from third party sources such as our affiliated websites. For example, in order for Masterbuilt to enhance our ability to tailor the site to an individual's preference, we combine information about the purchasing habits of users with similar information from our affiliated sites, and Masterbuilt. When a user makes a purchase from any of these companies, the companies collect and share that purchase information with us so we can tailor the site to our users' preferences.
Established members will occasionally receive information on products, services, special offers and a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications. Please see our choice and opt-out below.
Users who no longer wish to receive promotional materials may opt-out of receiving these communications by using the unsubscribe feature in our e-mail.