Customer Service Mission Statement
Our mission is to provide excellent customer service that will impress our customers with world class quality and timeliness of our service in a pleasant and professional manner. We will provide a genuine and consistent contribution each day and we will act with honor and goodwill. We will also search for opportunities to support our co-workers to create service delivery efficiencies. We value our customers and treat everyone we encounter as we wish to be treated, with integrity and respect.
Customer Call Center
Who are we?
Trained agents to handle all product concerns and questions related to the Masterbuilt product lines; to include Assembly & troubleshooting support, cooking tips, parts replacement, etc.
Our office hours are:
Monday – Friday 8:00 -5:00 EST
Consumers can reach us via:
Phone: 800.489.1581
Fax: 706.660.8022
Email: customerservice@masterbuilt.com
Retailers can reach us via: Phone: 800.489.1581
Email: grillservice@masterbuilt.com
